An analysis of the current activities of Cherwell District Council’s Environmental Services Department Essay

1.0 primer coatCherwell District Councils environmental Services Department is made up of two component parts (Environmental Services and Amenity Services), which deliver a wide setting of diverse services (see Table 1).Table 1. Services offered by the Environmental Services Department.Environmental ServicesAmenity Services viands natural rubber/Health and Safety in businessesWaste Collection/Recycling animate being Welfare/Dog Warden ServiceStreet CleaningPollution check into/Noise NuisancePest Control ServiceHealth packaging and Disability IssuesEnvironmental Strategy/Agenda 21This report looks at some of the services provided by the commercial team within environmental services who are responsible for food/health and safety justness enforcement, infectious disease control, food/water sampling, licensing/registration, complaint investigation and whirl information and training.2.0 IntroductionThe majority of the activities of the commercial team are compulsory imposed on th e Council by statute such as the Food Safety Act and the Health and Safety at Work etc Act. The sections activities are also monitored through quarterly reports to the Chief administrator of the Council, the Food Standards Agency and The Health and Safety Executive.Despite the regulatory role of the section which is primarily the enforcement of the law, it none the less provides a service which is describe as the combination of outcomes and experiences delivered to and received by a customer (Johnson & Clark, 2001 p9). digit 1 lists some of the aspects of the service experience, which can be used when assessing the prize of the service provided.* the extent of personalisation of the process* the responsiveness of the service presidential term* the tractableness of customer-facing staff* customer intimacy* the ease of access to service strength or information systems* the extent to which the customer feels valued by the organisation* the courtesy